OSM: I Made a Mistake
In the wise words of Hannah Montana, “everyone makes mistakes, everyone has those days," and here at KSA we could not agree more. We all have had our moments where we have said: “oh sh*t, I made a mistake.”
Mistakes are inevitable, we all make them. What matters is what you do following the mistakes.
The most important thing is to speak up, because if you do not speak up it will not get solved. The first step in handling a mistake is admitting the mistake you have made, and then using your resources and team members to help you resolve the mistake, rather than trying to cover it up.
Having the support of team members is the most efficient way to solve the problem, and telling someone right away will also prevent the issue from snowballing. If you hide the problem and two months go by the mistake will become much bigger and more of a problem than it originally was, and will require more time and effort to fix. In our business, time is everything, and letting something go may mean it does not get fixed on time which reflects poorly on the company. It is also important to be open and honest with your mistakes with your team members and your clients; this builds trust and the last thing you would want a team member or a client to think is you tried to deceive them.
Mistakes also present a learning opportunity. If you made a mistake, because you didn’t know how to do something or took on too much work, you can use this to your advantage and prevent this from happening again in the future. Remind yourself it is okay to evaluate every task assigned to you and ask for help if you need it; you will then be able to do a thorough job on every task, rather than not putting your full effort into something because you have too much on your plate or don’t understand how to approach the task. It is important to ask clarification questions if you are unsure what is expected of you. You may spend time and energy doing something wrong and then having to do the work again, when the duplicate work could be avoided if you simply asked for further or more in-depth instructions to know what the original expectations are for the task. It is also important if work has to be re-done you make sure to pay attention to the proper way to do things to avoid making the same mistake again.
Mistakes are made everyday but it is not the end of the world. When you make mistakes, learn from them to avoid having the same thing happen again. Admit what you did wrong, ask for help, and your mistake can be resolved just as quickly as it occurred. Leverage those around you for help as they can help you fix the mistake faster or they may have knowledge that you do not to fix the problem. Most mistakes are not bad; in order to try new things and take risks, mistakes will be made. In the end, taking risks is what sets a company apart.