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12 Agency Pros Share Their Favorite Ways To Surprise And Delight Their Clients

Agencies love to wow their clients. A delighted reaction is a sign of a job well-done—and as smart professionals know, delighted clients often give referrals that lead to future opportunities.

If you want to elicit this kind of response from your clients, you’ll have to earn it by going the extra mile.

8. Leave A Calling Card

As a hero brand and lovers of all things superheroes, when we go to new client meetings, send proposals or partner with someone new, we like to give out small hero-related tokens like LEGO superheroes or a Batman-branded USB. They are memorable and we find people enjoy it, often displaying our gifts on their work desks and thinking of Team KSA when they have a need. - Katie Schibler Conn, KSA Marketing + Partnerships

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